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Ips – Cms – Complaint Monitoring System

Ichibantech > Ips – Cms – Complaint Monitoring System

IPS-EXISTING COMPLAINT SYSTEM

  • Present IPS population in Indian .Railway 7500 nos. Tracking the same for failures, closures, spares management is a big task itself
  • Any module(s) OR catastrophic failure information reaches IPS OEM -service team after 4 to 12 hrs or more from Rly staff due to lack of direct communication.
  • Delay in complaints closure : 06 to 72 hrs or more due to lack of exact failure data.
  • Delay in Complaints closure is escalated to Dy.CSTE / CSTE and RDSO who want failure analysis or explanations

IPS -COMPLAINT MONITORING SYSTEM (CMS)

  1. GSM based device communicate the failure & complaint closure data from IPS by SMS to Rly. staff, IPS- OEM service, HO & Branches instantly. Existing RMU device used in SPI can be used with some hardware & software modifications.

  2. Catastrophic failures can be avoided by closing complaints within 12  hrs.
  3. No escalation of complaints to RDSO & RB.
  4. Proactive response will increase Customer satisfaction and confidence in our IPS-CMS product.
  5. Accurate data on failures & closures stored in server – useful for failure analysis & spares management.
  6. Service cost can come down due to reduced visits & spares consumption.